Summary:
Reputation is the only platform that manages consumer feedback from acquisition to loyalty. It is a centralized platform to manage and grow your business so your franchisees can effortlessly manage their local online reputation and customer communication from one software.
Manage all your reviews in one place, allow regional entities to directly request and respond to those reviews to increase your visibility online and improve conversions to new business. From social media to direct surveys, let your franchises engage with all their customers in a consistent brand voice, and report on every interaction in one click. Finally, take stock of all your customer feedback to uncover opportunities for improvement and growth, track location performance against the network, the industry and specific competitors.
Leading franchise brands such as SSP, TONI&GUY, Bluebird Care, Waves and GreenThumb use Reputation to increase online visibility, customer loyalty, and understand consumer sentiment to grow their network’s revenue.