Members’ Charter

The Quality Franchise Association ( QFA ) is governed by its Memorandum and Articles which form the legal basis on which the QFA runs and gives certain powers to the Board. The Members’ Charter dictates what members can expect from the QFA and what is expected from QFA members.

QFA’s Purpose & Aims

The QFA is a not-for-profit company that exists as a lobbying, promoting, educating and networking organisation for the franchising community.

To defend vigorously, promote, support and lobby for, the best interests of the membership

To promote the worth, credibility and standing of all franchisors and the wider franchising community.

To enable members to understand and safeguard their rights

To encourage the highest standards in training, support and commercial practices at all times

To form active links between franchisors & commercial organisations to improve professional standards & grow franchising

Participation/Consultation

The QFA is committed to ensuring that the interests and needs of its members and stakeholders are understood and reflected throughout the organisation and the wider franchising community.

The QFA currently has a number of Working Groups led by the Executive Director and the Board.

Communication

We will communicate to the members and stakeholders of the QFA through the following: QFA member and non-member newsletters; QFA website, social media, events; e-mail; letters and at the Annual General Meeting.

Accountability

We want to know if you feel we are not performing our duties, suggestions/complaints can be made by e-mail and should be addressed in the first instance to the Executive Director, Joel Bissitt at info@franchise-association.org.uk In the event you continue to be dissatisfied with our response, you should ask for the matter to be referred to the Board of Directors who will investigate the matter further.

We will investigate the complaint thoroughly at each stage of the procedure and will endeavour to respond to you within 10 working days of receiving the complaint. If for some reason a response is not possible within 10 working days we will inform you without delay.

Members’ Responsibilities

Members of the QFA agree:

To be bound by the QFA Code of Conduct

To treat their employees, fellow members and QFA team with respect

To constantly strive to uphold and enhance the reputation of the QFA by demonstrating exemplary standards in their professional conduct

To support QFA activities and lend their names, whenever possible, to campaigning issues

To conduct their professional operations within the law